Questions 196–200 refer to the following Web page and e-mails.

https://www.croydonconstruction.co.nz/news

In December, Croydon Construction will mark 25 years in business on the South Island of New Zealand. We take great pride in the many buildings we have built here in Christchurch, where our headquarters are located, and in other locations along the South Island’s east coast.

We have been busy recently with some exciting projects. In Christchurch, we are building the Willoughby Medical Clinic on Grove Road, with a grand opening date of 1 November, and we are expanding the Blakefield Community Centre on Springdale Avenue. In Ashburton, we have nearly finished a 107-unit apartment complex on Passerine Way and have just broken ground on the new wing of the Dismus School on Sixth Street. Steve Kogler is our new chief site engineer.

Are you interested in employment with Croydon Construction? We’re hiring for both office and jobsite positions. Go to our Jobs page to view open positions and to apply.

E-mail

Dear Ms. Rahija:

I am writing to check on the status of order 47992, which should have arrived here by 31 July and is now two weeks overdue. We are extremely concerned. The building’s completion date cannot be postponed. Please let me know when we can expect our windows to arrive. We shall withhold the balance of payment until the items have been received. Wilma Windows has been our supplier for many years, and this is the first time a problem like this has occurred.

Thank you for your prompt attention to this matter.

Sincerely,
Zack Makoare
Construction Manager, Croydon Construction

E-Mail Message

Dear Mr. Makoare:

Please accept my apologies for the lateness of order 47992. A machine in our factory malfunctioned, creating flaws in the window glass. The machine has been repaired, and the factory is back to its usual production schedule. We are expediting your order and will ship it tomorrow. It will arrive at your medical clinic construction site on 20 August. As a goodwill gesture, we will refund your entire shipping fee.

Sincerely,
Sanaa Rahija

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